As the UK’s leading online freestyle scooter seller, DoggScooters boasts over 1500 products in their inventory. Born out of their founders’ frustration of the lack of premium scooter products on the UK market, the company was founded back in 2009. They’ve since grown from a startup to industry-leader, supplying scooters to amateurs and world champions alike.
The Challenge
DoggScooters’ need was three-fold: to cut phone costs, streamline their call processes, and improve connectivity for their remote workers.
Our Solution
In just a few hours, we installed a 3CX-based phone system as well as providing employees with 3CX-enabled smartphones.
The Impact
Implementing 3CX’s solutions immediately saw a rapid improvement in customer experience. Multiple lines meant that calls were dealt with more swiftly, improving service and boosting revenue. And now that each worker has their own extension, they can be reached quickly and easily, no matter where they are. Using VoIP services also meant that call costs significantly dropped, while productivity was boosted courtesy of 3CX’s WebRTC platform.
Did you know?
The average savings businesses saw after switching to VoIP was 50%-75%.