Innstant Travel
A Dublin-based seller of wholesale travel products and services, Innstant Travel operate in 12 countries across Europe, the US, and the Middle East. They operate 24/7 local and international customer support, and their products include over 750,000 worldwide accommodations, 65,000 attractions, and more than 15,000 car rental locations.
The Challenge
Operating 24/7 call lines across three continents presents its own unique challenges. Besides reducing overall costs, Innstant sought to improve call management and monitoring.
Our Solution
After downloading a 3CX free trial, they took the next step and purchased a full license. With our help, the transition was quick, easy, and caused minimal disruption to their daily operations.
The Impact
After employing 3CX, Innstant were able to carefully manage their call flow. Calls were automatically routed to the appropriate locale and customer experience was greatly improved. Costs immediately reduced too, and workers were now able to communicate for free, regardless of where in the world they were. Furthermore, 3CX’s scalability now gives Innstant the option to add extensions as required at no extra cost to the business.
Did you know?
The average savings businesses saw after switching to VoIP was 50%-75%.