FAQ
Your Questions Answered
General FAQs
Our services include digital phone systems, SIP trunks, broadband packages, business mobile plans, and hardware.
Yes, we do! Our customers are connected to our network, either via our hosted phone systems or courtesy of SIP trunks.
We offer 24/7 to all our customers. You can call us on +44 (0)161 359 4010 to speak to one of our experts.
Send an email to support@businessphonesystem.co.uk or call us on +44 (0)161 359 4010 to speak to one of our experts.
Although traditionally used as a communications tool for virtual meetings and chats, Microsoft Teams has evolved since its popularity exploded during the pandemic. Through Direct Routing, it’s now possible to route Teams to the PSTN (traditional phone network). This allows businesses to use Teams as a PBX (Private Branch Exchange), and it comes with a range of benefits.
Send an email to support@businessphonesystem.co.uk or call us on +44 (0)161 359 4010 to speak to one of our experts.
In 2025, the PSTN (Public Switched Telephone Network) will be switched off. This means that any home or business phone operating on the old analogue telephone network will have their landline switched off. This won’t just affect traditional landlines, but anything that relies on copper lines including ADSL and FTTC broadband, door entry systems, alarms, and EPOS and card machines.
Business Phone Systems
A cloud-based phone system is deployed in a data centre, as opposed to onsite like a PBX. This means you won’t have to worry about costly repairs, while it comes with a range of extra features too. Also, with a cloud-based phone system, you won’t have to worry about the ISDN/PSTN switch-off.
If we have a porting agreement in place with your current provider, we can move over your business numbers. Our team will handle the entire process, from start to finish.
Send an email to support@businessphonesystem.co.uk or call us on +44 (0)161 359 4010 to speak to one of our experts.
Yes! With 3CX, you’ll have an app on your phone known as a ‘soft phone’. This grants access to all the features of your office phone, allowing you to make calls from your office number no matter where you are.
So long as each site has an internet connection, you can use our cloud-based phone system across your entire business.
Yes! Head over to our Partner Programme today to learn more.
SIP Trunks
High volume SIP is run on a separate platform that’s built specifically for high volumes of traffic and CAPS. This means high volumes without any functionality issues.
No. You can have as many as you like in as many locations as you like.
We have a broad range of broadband packages that are perfect for running SIP trunks over. Our team will be happy to guide you to find the perfect plan.
PBX Lines/SIP Lines are interchangeable with "ports," "channels," "concurrent call paths," and "SIM calls - Simultaneous Calls."
Broadband
Our team would be happy to work this out for you. Give us a call on +44 (0)161 359 4010 to speak to one of our experts.
An IP address identifies where a computer is connected to the Internet. A static IP means that this never changes, regardless of where you connect from. A static IP is required for website hosting, running an FTTP service, and hosting online gaming.
Broadband pricing and speeds vary depending on location. Give us a call on +44 (0)161 359 4010 to speak to one of our experts.
Broadband speed may be impacted by several factors, including the distance between the property and exchange for an ADSL connect and line quality.
Hardware
We sell a range of high-quality headsets, speakers, and desk phones from industry-leading brands such as Yealink, Snom, Cisco, and Fanvil.
Partner Programme
You certainly can. Check out our BPS Partners page for more information.









Did you know?
The average savings businesses saw after switching to VoIP was 50%-75%.