Apprentice Infrastructure Engineer

Salary £ 10,000 PA

Vacancy listed 01/01/2023

Application deadline 31/01/2024



Can you envisage yourself working with South West’s leading managed service provider?

How about a company that puts people before technology and allows you to shape your own work environment? If you have the passion, motivation, and dedication to provide first-class customer service, you may be what we’re looking for.

Join a team that is committed to revolutionising the way people work and communicate.  As a Apprentice Infrastructure Engineer, you will be the first point of contact for IT-related queries from our diverse client base.  As well as helping and advising end-users with a range of queries, you will also communicate and solve technical issues over the telephone and via remote support.  You’ll also oversee managing tickets, escalations and follow-ups. 

Responsibilities and tasks

  • Structured Cabling such as CAT6, CAT6A, Fibre 
  • Network Cabinet installation and management
  • Installation of Networking equipment to customer premises
  • Installation of CCTV equipment to customer premises 
  • Working at Height
  • Hardware and software repairs in a workshop facility
  • Carry out network documentation and reporting
  • Diagnose and resolving faults on IT equipment
  • To record and update requests for support and maintenance with feedback to requestors regarding progress
  • Attend relevant courses in respect of professional development of ICT knowledge
  • Undertake small local projects and participate in larger projects under direction
  • Always maintain confidentiality in respect of customer-related matters and to prevent disclosure of confidential and sensitive information
  • To undertake any other duties of a similar level and responsibility as may be required

Sound like the job for you?  You will need:  

  • Competent in Microsoft Office applications
  • Confident and professional telephone manner
  • Good written and verbal communication skills
  • Ability to understand, interpret and analyse data
  • Ability to input data accurately and efficiently
  • Confidence and ability to learn new IT systems quickly
  • An interest in computers and computing
  • Ability to absorb new ideas and concepts quickly
  • An organised and methodical approach to work
  • Ability to work well as part of a team as well as on their own
  • A self-starter who is able to follow instructions and complete tasks

Desired qualifications

The ideal candidate will have GCSE (or equivalent) A*-C/9-4 grades in English and maths
General interest in ICT
Knowledge of Microsoft Office products


  • Generous incentives for reaching team and company goals.
  •  A high-powered work device.
  • Company mobile phone
  • A proactive approach to ongoing training to help you develop life-long skills.
  • An easy-going environment and culture (we all enjoy what we do)

Please when applying for this job role include your CV and contact details for our team to get in touch with you, or send us your CV to the email address careers@businessphonesystem.co.uk

If you like what you see but still have questions for us, we’d love to hear from you. Get in touch today.

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